Terms and Terms Using the crossbet Malaysia Platform

01 Account Eligibility & Registration

To register and use crossbet's services, you must meet all of the following eligibility requirements without exception:

• Age at least 18 years of age on the account registration date.
• Registering an account using accurate and truthful personal information including full name, identification card number, date of birth, and active mobile number.
• Only holding one (1) active account at any one time. Holding multiple accounts is strictly prohibited.
• Never previously suspended or banned by crossbet for terms violations.
• Bet using your own funds, not borrowed money or funds obtained unlawfully.

CrossBet reserves the right to request identity verification documents at any time as part of the Know Your Customer (KYC) process. Documents typically requested include a copy of your Malaysian identity card (MyKad), a recent bank statement, or a utility bill as proof of address. The KYC process is in place to protect your account security and ensure compliance with international regulatory requirements.

CrossBet reserves the right to decline any registration application without providing a reason, particularly where there are indications that the information submitted is false or misleading.

02 Deposits, Withdrawals & Payments

CrossBet supports a wide range of popular payment methods in Malaysia to facilitate deposits and withdrawals for members:

• Accepted deposit methods: DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and local bank transfer.
• Currency: All transactions are processed in Malaysian Ringgit (MYR).
• Minimum deposit limit: RM 30 per deposit transaction.
• Minimum withdrawal limit: RM 50 per withdrawal request.
• Withdrawal processing time: Typically within 5 minutes to 24 hours, depending on the chosen method and account verification status.

All withdrawals must be processed to an account registered under the same name as the crossbet account holder. CrossBet will not process withdrawals to third-party accounts under any circumstances. This condition is absolute and admits no exceptions.

CrossBet reserves the right to request proof of payment method ownership before processing any withdrawal. If there is any suspicion of unauthorised activity, CrossBet reserves the right to suspend withdrawal processing until a full investigation has been completed.

Deposits successfully credited to a CrossBet account cannot be reversed via chargeback. Any attempt to initiate a chargeback will be treated as fraud and the associated account will be suspended immediately.

03 Bonus & Promotions

CrossBet offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to the following conditions:

• Each bonus has wagering requirements (rollover) of their own as clearly stated in each promotion's terms.
• Bonus amount cannot be directly withdrawn until the rollover requirements are fully met.
• Bonus can only be claimed once per qualifying campaign, unless otherwise stated.
• CrossBet reserves the right to void any bonus if suspected misuse or attempts to meet rollover requirements through unreasonably low-risk wagering methods are detected (bonus abuse).
• Bonuses may not be transferred between accounts or combined with other promotions unless otherwise stated.
• CrossBet reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

04 Betting Rules

All betting activity on crossbet is subject to the following rules to ensure a fair experience for all members:

• Bets confirmed and accepted by the crossbet system cannot be reversed by the member.
• CrossBet reserves the right to void or modify bets if there is technical errors, incorrectly displayed odds or unusual events affecting market integrity.
• In the event of a postponed or cancelled match, bets will be settled in accordance with the relevant sports rules as established by CrossBet.
• CrossBet reserves the right to limiting bet amounts for any market, match, or member without the need to provide a reason.
• Any bet placed using information not available to the public (insider information) will be voided and the associated account will be investigated.
• Match results used to determine betting outcomes are based on official sources designated by crossbet.

For live (in-play) betting, crossbet reserves the right to suspend markets or void bets if there is a delay in receiving live data that could affect market integrity. All decisions made by crossbet regarding live betting are final.

05 Account Security

Your account security is a shared responsibility between crossbet and the account holder. The following are member responsibilities regarding account security:

• You are solely responsible for keep your account password confidential and not share it with any party.
• You must notify crossbet immediately if you notice or suspect your account has been accessed without authorisation.
• CrossBet will not be liable for any losses arising from unauthorised third-party access to your account if you fail to take reasonable security precautions.
• You are encouraged to enable two-factor authentication (2FA) to add an extra layer of security to your crossbet account.
• Do not access your CrossBet account over unsecured public Wi-Fi or on a device shared with others.

CrossBet uses 256-bit SSL encryption to protect all data transmitted between your device and CrossBet's servers. However, security also depends on your own actions in safeguarding your account login credentials.

06 Account Closure & Suspension

A CrossBet account may be closed or suspended under the following circumstances:

• At the member's request: You may request account closure at any time by contacting the CrossBet support team. Any remaining balance will be processed for withdrawal once all conditions have been met.
• At CrossBet's discretion: CrossBet reserves the right to suspend or close the account of any member who violates these terms and conditions, engages in fraudulent activity, or misuses the platform.
• Inactive account: Accounts showing no login or wagering activity for 12 consecutive months will be classified as inactive and may be subject to a monthly administration fee.

If your account is suspended pending investigation, CrossBet will notify you via your registered email within a reasonable timeframe. For accounts closed due to a terms violation, CrossBet reserves the right to withhold the account balance until the investigation has been fully completed.

07 Fraud & Misconduct

CrossBet takes fraud and misconduct extremely seriously. The following activities are strictly prohibited and may result in immediate account closure:

• Possessing or using multiple accounts for the purpose of claiming bonuses more than once or circumventing betting limits.
• Using automated software, bots, or scripts to place bets or carry out any other activity on the crossbet platform.
• Colluding with other players to manipulating markets or exploiting odds errors.
• Performing money laundering using the crossbet platform or using funds obtained through illegal means.
• Providing false information during registration or the KYC process.
• Performing chargeback after the deposit has been successfully credited to the account.

CrossBet employs an automated fraud detection system that operates 24 hours a day. If you are suspected of involvement in any of the above activities, CrossBet reserves the right to suspend your account, withhold your balance, and report suspicious activity to the relevant authorities where necessary.

08 CrossBet Liability Limit

To the fullest extent permitted by applicable law, CrossBet shall not be liable for:

• Any indirect losses, incidental, or special damages arising from the use of the CrossBet platform.
• Service disruptions caused by factors beyond crossbet's control including internet disruptions, third-party server issues, or natural disasters.
• Losses arising from temporary technical error on the platform, provided crossbet takes reasonable steps to restore the service as soon as possible.
• Any losses arising from third-party account access which is unauthorised due to the account holder's negligence in safeguarding their login credentials.

Crossbet's maximum liability to any member under any circumstances is limited to the amount deposited by that member within the 30 days preceding the event giving rise to the liability claim.

09 Terms & Conditions Amendment

CrossBet reserves the right to amend, update, or replace any part of these terms and conditions at any time. Amendments take effect immediately upon publication on the CrossBet website unless otherwise stated.

• CrossBet will endeavour to notifying members about important amendments via email or in-platform notifications.
• It is the member's responsibility to check this page periodically to ensure you are always aware of the latest version of the terms in effect.
• Continued use of the crossbet platform after amendments are published is deemed as acceptance of the amended terms concerned.

The last updated date is always displayed at the top of this document so members can easily identify whether any recent changes require their attention.

10 Governing Law & Jurisdiction

These terms and conditions are governed by and interpreted in accordance with the laws of the jurisdiction where crossbet holds its operating licence. Any disputes arising from the use of the crossbet platform will be resolved through the following process:

1. First stage: Contact the CrossBet customer support team to resolve the dispute directly. Most issues can be resolved at this stage within 48 hours.
2. Second stage: If a dispute cannot be resolved, members may submit a formal appeal to crossbet management through crossbet's official email channel.
3. Third stage: If the matter remains unresolved, the dispute will be referred to the international regulatory body that issued crossbet's operating licence for binding arbitration.

By using the CrossBet platform, you agree not to initiate any legal action against CrossBet without first going through the dispute resolution process as outlined above.